FREQUENTLY ASKED.

How do I find out my ring size?

All LRJ rings are in US sizing. For the most accurate way to determine your ring size, please visit a local jewellery store to get measured or you can order a reusable ring sizer.

What if my ring doesn’t fit?

To ensure you are ordering the correct ring size, we recommend getting measured at a local jewellery store or ordering a reusable ring sizer.

If in the unfortunate case that your ring does not fit please contact us immediately

Kindly be aware that resizing may result in additional charges based on the required size alteration. Please note that you will be responsible for covering the cost of return shipping for ring resizing.

Where do you ship to?

We ship within Australia and Worldwide.

Standard International Shipping is available at a flat rate of $40 AUD. This does not include any custom fees that may occur.

The customer is solely responsible for all customs and import taxes, which may be mandated by the government for imports. We bear no responsibility for any international customs or service tax charges.

What is the production time?

Due to the handmade nature of our products, the production time for your order may take up to 3 weeks. We kindly request that all customers take note of this production window to ensure a seamless ordering experience. We understand the excitement of receiving your new jewellery, and we appreciate your patience as we handcraft each piece specifically for you.

If you have an urgent deadline or have any questions please contact us

Are all of your pieces handmade?

Most pieces are individually handcrafted, which means there might be slight variations that contribute to its handmade charm. Some pieces are sourced from high quality local and international suppliers. Each piece is inspected for quality, yet it's important to embrace the small imperfections that enhance the uniqueness and character of handmade!

What is your return policy?

Please choose carefully, as each piece is made to order. We do not offer returns or exchanges for change of mind or wrong size.

To ensure you are ordering the correct ring size, we recommend getting measured at a local jewellery store or ordering a reusable ring sizer. 

At LRJ we are committed to ensuring each piece is of the highest standard in quality. However, in the rare case that you receive a piece that is faulty or damaged, please contact us immediately.

What happens if my package is lost or stolen?

LRJ is not responsible for lost or stolen packages. In the case that this does occur, please get in touch right away and we will do our best to help you.

What materials do you use?

All LRJ pieces are crafted in Solid 925 Sterling Silver and Solid 9ct Gold.

Can I wear my jewellery in water?

All LRJ pieces are made from solid precious metals and therefore can come into contact with water. Please avoid harsh chemicals like chlorine. In the case that it does come into contact with harsh chemicals or oils please rinse well and dry. 

Sterling Silver may naturally tarnish over time. A complimentary polishing cloth is included in every order that will brighten your piece back up.